Frequently Asked Questions

Do you ship worldwide?

Yes. We ship to Australia and most countries worldwide. Shipping availability and costs are shown at checkout for your address.

How much does shipping cost?

Shipping costs vary by destination, product and fulfilment location. The exact cost is displayed at checkout before payment.

How long will my order take?

Every item is made to order. Production typically takes 2–7 business days, followed by shipping. See our Shipping Policy for estimated delivery times.

Why are products made to order?

Each item is printed after you order. This reduces excess stock and allows us to offer more designs, colours and sizes.

Can I change or cancel my order?

Contact us as soon as possible. Orders can enter production quickly, so changes or cancellations are not always possible.

How do I choose the right size?

Check the garment-specific Fit & Size Guide before ordering. Measuring a favourite shirt at home gives the best comparison.

What is your return policy?

Made-to-order items cannot be returned for change of mind or incorrect sizing. Damaged, defective, misprinted or incorrect items should be reported within 14 days of delivery. Read our Refund Policy.

Where are your products made?

We work with print partners in several countries. Your order is normally produced by the facility best placed to make and deliver that product to your location.

Will the colours look exactly like the photos?

We display products as accurately as possible, but slight colour differences can occur because of screen settings, garment colours and the printing process.

Will I receive tracking?

Where tracking is available, you will receive it by email after dispatch.

Do you sell gift cards?

Yes. Our digital gift cards are delivered by email and can be redeemed online.

What payment methods do you accept?

Available payment methods may include Visa, Mastercard, PayPal, Shop Pay, Google Pay and Apple Pay, depending on your location and device.

Will I pay customs fees?

International orders may attract duties, taxes or import charges from local authorities. These charges are the customer's responsibility.

Who is Step Culture Collective?

Step Culture Collective is an Australian-owned online store created by a line dancer for the line dancing community. Learn more on our About Us page.

How can I contact you?

Email info@stepculturecollective.com.au or use our Contact page. We aim to reply within 1–2 business days.