Shipping Policy
Thank you for shopping with Step Culture Collective. We ship throughout Australia and to most international destinations.
Made-to-Order Products
All Step Culture Collective products are made especially for you after your order is placed. We work with a network of trusted production partners located in Australia and around the world.
Whenever possible, your order will be produced by a partner close to your delivery address. However, not every product, colour, size or design is available in every country. In these cases, your item may need to be produced and shipped from another country.
Shipping Costs and Separate Parcels
Shipping costs are calculated according to:
- Your delivery location
- The products in your order
- The production partner making each item
- Whether the items can be produced and shipped together
If your order contains products made by different production partners, separate shipping charges may apply. Your items may also arrive in more than one parcel and on different days.
Occasionally, shipping may cost more when a particular product is not available locally and must be sent from an international production location.
The complete shipping cost is always displayed at checkout before you pay, so there are no surprise charges after your order is placed.
Processing Time
Orders are typically produced within 2–7 business days before dispatch. Production may take slightly longer during peak periods, public holidays or major promotions.
As our products are made to order, processing time is separate from the estimated delivery time.
Estimated Delivery Times
After dispatch, estimated delivery times are:
- Australia: approximately 5–15 business days
- New Zealand: approximately 7–20 business days
- Other international destinations: approximately 10–30 business days
These timeframes are estimates only. Delivery may be affected by carrier delays, customs processing, severe weather, public holidays or seasonal demand.
If your order is sent in separate parcels, each parcel may have a different delivery timeframe.
Tracking
Where tracking is available, the tracking details will be emailed to you after your item has been dispatched. Orders sent in separate parcels may have more than one tracking number.
Customs and Import Charges
International orders may be subject to customs duties, taxes or import charges applied by the destination country. These charges are not included in our product or shipping prices and are the customer’s responsibility.
Incorrect Addresses
Please check your delivery address carefully before completing checkout. If you notice an error, contact us immediately. Once production or shipping has begun, we may not be able to change the address or redirect the parcel.
For assistance, please visit our Contact page or read our Frequently Asked Questions.