Refund Policy

Every Step Culture Collective item is printed specifically for your order.

Because our products are made to order, we do not accept returns, refunds or exchanges for change of mind, incorrect size selection, an incorrectly selected colour or personal preference. Please review the product details and our Fit & Size Guides before ordering.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted or you receive the wrong item, please contact us within 14 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs showing the item and problem

Once the issue is reviewed and approved, we will arrange an appropriate replacement or refund at no additional cost.

Lost Packages

If tracking indicates that your parcel may be lost in transit, contact us and we will work with the shipping carrier or production partner to investigate.